International Journal of Tourism and Travel

Shunali ¹, Manik Arora ¹, Suvidha Khanna ¹

Affiliations
1 School of Hospitality and Tourism Management, University of Jammu, Jammu & Kashmir, IN

Abstract

Purpose of this paper: The present paper is an attempt to explore how employee involvement can be used as a tool for increasing job satisfaction in the hotel industry.

Methodology: The data is collected through a self administered questionnaire. The total calculated sample size is 136 out of which 82 responses were usable. The data is collected from the A&B category hotels (Categorized by Department of Tourism J&K) of Jammu.

Findings: The major finding in this research is that employee involvement is positively linked to job satisfaction. But, since the percentage of impact of employee involvement on job satisfaction is low, there may be other factors that affect the job satisfaction more significantly.

Future Relevance: The managerial contribution of this study will help to create awareness among hotel employers, that management should respect the views of the employees within the organization and employees should be consulted before setting policies, rules and long term goals and objectives setting.

Value of Paper: The paper is especially valuable to the HR of the different hotels who face problems in retaining the work brigade, as the study provide an insight on the impact of employee involvement in organisation and its effect on overall job satisfaction.

Keywords

Job Satisfaction, Employee Involvement, Hotels etc.

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Vinay Chauhan ¹, Suvidha Khanna ¹

Affiliations
1 Centre for Hospitality and Tourism Management, University of Jammu, Jammu, IN

Abstract

Tourism has been acknowledged as a powerful force for social well being, creating employment and wealth, and understanding of other cultures. There are many ways in which tourism has benefited a particular place, buildings or cultural activity. In Britain, many great buildings of the past would have been lost had there been no conversion into living museums for the tourist. Whole of inner cities and dockland areas have been restored and developed to make them attractive as tourist cities. With this backdrop, the objective of this study is to examine the social impacts of tourism in the study area i.e Katra. Both positive as well as negative social impacts of tourism development are been considered. The Present study is descriptive, evaluative and diagnostic in nature. It is descriptive as per the information collected about the resources of tourism. It is evaluative as per the evaluation of residents and entrepreneur's attitude towards the socio-cultural transformation. The study concluded that all the parameters relating to the socio-cultural impacts of tourism can be improved by the development strategies viz. capacity building programmes, educating the locals, making them feel pride in their culture, ensuring better host-guest understanding, reducing economic leakages, various training programmes, etc. And all these strategies further lead to the overall destination development thereby minimizing the negative impacts and maximizing the positive socio-cultural impacts of tourism.

Keywords

Social Impact, Tourism, Development.

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